Customer Care

We are a family business offering a friendly personal service to customers across the world.

Our products are handmade and every order is handled with care.

If you have a question or query about any of our products and services please contact us.
Customer care is very important to us and we always appreciate comments and feedback from our customers.

All items featured on the website are individually handmade, so slight variations must be expected. We are always endeavouring to improve our designs so differences may occasionally occur.

DELIVERY

Goods are normally dispatched within two working days from receipt of your order unless otherwise advised.
Please see lead times for specific items as displayed on our web site.
If you are unsure please email or telephone us for delivery advice before placing your order.

RETURNS AND REFUNDS

Each item is handmade, colour shades and sizes may vary.

Goods may be returned within 7 days of delivery providing that they are in original packaging and in the same condition they were delivered in. You will however have to pay the cost of returning the goods to us. If you have decided to cancel your order, or wish to return your goods to Stable Mates Toys, we will refund the full cost of the item.

Please inform us promptly if items are faulty or damaged on delivery. Faulty items will be repaired or replaced.

PRIVACY POLICY

This privacy policy sets out how STABLE MATES TOYS uses and protects any information that you give STABLE MATES TOYS when you use this website.

STABLE MATES TOYS is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

STABLE MATES TOYS may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at sales@hobbypony.co.uk. We will promptly correct any information found to be incorrect.

If you have previously agreed to us using your personal information, you may change your mind at any time by writing to or emailing us at sales@hobbypony.co.uk

You may request details of personal information which we hold about you, including written confirmation of any orders made by you and the terms of the transaction. If you would like a copy of the information held on you please emailing us at sales@hobbypony.co.uk

COOKIES POLICY

A cookie is a small file which asks permission to be placed on your computer’s hard drive. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We use the following types of cookies on this website :

Essential shopping cart cookies

Cookies are used by the shopping cart to enable you to record a list of items you are interested in purchasing and then keep this information for later access so you can continue browsing the website. Cookies are also used to record when you have logged in to the website. These cookies are essential to enable the shopping cart to process your orders. These cookies are only set temporarily, and are not saved long term.

Analytics cookies

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to our users needs. We only use this information for statistical analysis purposes.